Privacy Policy

Welcome to Aloncast (“Aloncast”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, radio hosting platform, reseller services, streaming infrastructure, support systems, and related services available through aloncast.com.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide reliable radio hosting and streaming services to our customers.

A. Account Information

When you register for an account or place an order, we may collect:

• Full name
• Company or station name
• Email address
• Billing address
• Phone number
• Country and region
• IP address
• Account login credentials

B. Billing Information

Payments are processed through third-party payment providers. We do not directly store full credit card information on our servers.

We may collect limited billing-related details such as:

• Transaction IDs
• Payment status
• Subscription details
• Fraud prevention information

C. Service Usage Information

To operate and maintain our streaming platform, we may collect:

• Server resource usage
• Stream statistics
• Bandwidth usage
• Listener counts
• AutoDJ storage usage
• Control panel activity logs
• API requests
• Error and crash logs
• Login timestamps and IP addresses

D. Support Communications

If you contact support, we may store:

• Support tickets
• Email correspondence
• Chat communications
• Uploaded troubleshooting files or screenshots

This information helps us provide customer assistance and improve our services.

E. Cookies & Analytics

We may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve website performance
• Analyze traffic and usage patterns
• Measure marketing effectiveness

You may disable cookies in your browser settings, though some site functionality may be affected.

2. How We Use Your Information

We use collected information to:

• Provide radio hosting and streaming services
• Process orders and payments
• Provision and manage hosting accounts
• Monitor service performance and security
• Respond to support requests
• Prevent fraud, abuse, and unauthorized access
• Improve platform reliability and customer experience
• Send service announcements, billing notices, and technical updates
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Streaming Content Responsibility

Customers are fully responsible for the audio content they broadcast using Aloncast services.

This includes responsibility for:

• Music licensing
• Copyright compliance
• Royalties and reporting requirements
• Broadcast legality within their jurisdiction

Aloncast does not monitor or pre-approve streaming content unless required for abuse investigations, legal compliance, or security purposes.

4. Data Sharing

We only share information when necessary to operate our services.

This may include trusted third parties such as:

• Payment processors
• Infrastructure and hosting providers
• Domain and DNS providers
• Fraud prevention services
• Analytics providers
• Customer support platforms

These providers are only given access to information necessary to perform their services.

5. Data Retention

We retain customer information for as long as necessary to:

• Provide active services
• Maintain billing and financial records
• Resolve disputes
• Enforce agreements
• Meet legal and tax obligations

Inactive or terminated account information may be retained for security, fraud prevention, backup, and compliance purposes.

6. Security

We take reasonable technical and organizational measures to protect your information, including:

• SSL/TLS encryption
• Secure server infrastructure
• Access controls
• Firewall protections
• Monitoring and abuse prevention systems

However, no internet-based service can guarantee absolute security.

7. Account Access & Customer Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials.

You are responsible for:

• Using strong passwords
• Securing connected devices
• Managing reseller subaccounts
• Monitoring access to your streaming panels and APIs

Please notify us immediately if you suspect unauthorized account activity.

8. Third-Party Services

Our services may integrate with or link to third-party platforms, including:

• Payment gateways
• Streaming applications
• Analytics tools
• Social media platforms
• DNS or CDN services

We are not responsible for the privacy practices or content of third-party services.

9. Children's Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

10. International Users

Aloncast serves customers globally, including users in Latin America, the United States, and other international regions.

By using our services, you understand that your information may be transferred to and processed in countries where our infrastructure or service providers operate.

11. Your Rights

Depending on your jurisdiction, you may have rights related to your personal data, including:

• Accessing your data
• Correcting inaccurate information
• Requesting deletion of certain information
• Objecting to certain processing activities
• Requesting a copy of your stored data

To make a request, contact us using the information below.

12. Abuse Prevention & Legal Compliance

We reserve the right to investigate and disclose information when necessary to:

• Prevent fraud or abuse
• Respond to legal requests
• Enforce our Terms of Service
• Protect the security and stability of our infrastructure
• Protect the rights, property, or safety of Aloncast, our customers, or others

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Aloncast
Website: aloncast.com
Support Portal: alonhosting.com/portal

15. GDPR & Privacy Compliance Notice

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have additional rights under applicable privacy regulations.

We process personal information only when we have a legitimate business reason to do so, including:

• Service fulfillment
• Contractual obligations
• Security and fraud prevention
• Legal compliance
• Legitimate operational interests

You may request information about the data we store about you by contacting us.

16. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

We do not sell personal information as defined under California privacy regulations.

California users may request information regarding:

• Categories of personal data collected
• Purpose of collection
• Third parties with whom information is shared

Requests may be submitted through our support portal.

17. Reseller Accounts

Customers operating reseller services are responsible for managing the privacy practices and customer communications associated with their own clients.

Aloncast acts as the infrastructure provider for reseller accounts and is not responsible for reseller customer content, privacy disclosures, or business practices.

18. Service Monitoring & Abuse Detection

To maintain platform stability and prevent abuse, automated systems may monitor:

• Resource usage
• Streaming activity
• Connection patterns
• Security events
• Spam or malicious activity indicators

This monitoring is limited to operational and security purposes only.

19. Acceptance of This Policy

By using Aloncast services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.